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Terms & Conditions


Cat Box Pet Hyper, established in 2001, is a family run business and is the largest specialty pet food and accessories retailer in Gauteng, South Africa. With 17 branches, Cat Box Pet Hyper provides the broadest range of competitively priced pet food and products across South Africa.

Cat Box Pet Hyper Details:


Telephone: 011 462 5279

Address: 48 Heritage View Drive, Muldersdrift, Johannesburg


This site may only be used to browse the content, make legitimate purchases and may not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.  


The content of this site is provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of the contents and in general anybody connected to this site in any way, from now on collectively called “Cat Box Pet Hyper”, assume no responsibility for errors or omissions in these contents.

Cat Box Pet Hyper further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. Cat Box Pet Hyper shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use, or the correct or incorrect use, abuse, or misuse of these contents by any person that browses, visits or uses the website in any way, from now on collectively called the “User” or “Customer”, even if Cat Box Pet Hyper have been informed of the possibilities of such damages. Cat Box Pet Hyper cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.  


Cat Box Pet Hyper reserves the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to any User of this website, and the User confirms that Cat Box Pet Hyper shall not be liable to the User or any third party for any modification to or withdrawal of the Website; and/or 
2. change these Conditions from time to time. The User’s continued use of the Website (or any part of) following such change shall be deemed to be acceptance of such change. It is the User’s responsibility to check regularly to determine whether the Conditions have been changed. If the User does not agree to any change to the Conditions then the User must immediately stop using the Website. 
3. Cat Box Pet Hyper will use all reasonable endeavours to maintain the Website. The Website is subject to change from time to time. The User will not be eligible for any compensation because the Website or any part of the Website cannot be used because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.  


Cat Box Pet Hyper is committed to protecting the User’s privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify Users that subscribe to this service. The information will not be used for anything other than what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about the User’s visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which the User accesses the Internet; the date and time the User accesses the Website; the pages accessed while on the Website and the Internet address of the Web site from which the User linked directly to this Website. This information is used to help improve the Website, analyse trends, and administer the Website.

Cat Box Pet Hyper may need to change this policy from time to time in order to address new issues and reflect changes on this Website. Cat Box Pet Hyper will post those changes here so that the User will always know what information is gathered, how that information is used, and whether that information is disclosed to anyone. Please refer back to this policy regularly. If there are any questions or concerns about Cat Box Pet Hyper’ s privacy policy, please send an email to:

By using this website, the User signifies acceptance of this Privacy Policy. If the User does not agree to this policy, please do not use this Website. Continued use of the website following the posting of changes to these terms will mean that the User accepts those changes.  


This Website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website, and understanding how visitors use the Website. Cookies can also help customize the Website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if the User previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.  


In an attempt to provide increased value to Users, Cat Box Pet Hyper may provide links to other websites or resources. The Customer acknowledges and agrees that Cat Box Pet Hyper is not responsible for the availability of such external sites or resources, and do not endorse and is not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. 


Lead time is dependent on stock availability. Should the item/s be available, orders will be dispatched within 48 working hours, provided that payment is validated/received/completed. Our Courier Service then takes an additional 2-5 days to deliver.

Every effort is made to effect shipment of an order timeously however unforeseen circumstances may cause delays. Should Cat Box Pet Hyper be faced with such an occurrence the Customer will be contacted via email and provided with a revised shipping schedule.

Order processing will not begin until a confirmed order and full payment is received, validated and completed.  


Please ensure that the correct shipping address is provided from the outset as title and risk will pass to the Customer once the order has been dispatched. Cat Box Pet Hyper only ships goods door to door locally, within the borders of South Africa via “The Courier Guy”.

The Customer accepts that in order for Cat Box Pet Hyper to prove delivery of an order, Cat Box Pet Hyper does not have to prove that the Customer personally received the goods, but rather that any person at the delivery address signed for the delivery.

Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.  


* Note: Cat Box Pet Hyper recommends using The Courier Guy for all returns. Should the Customer choose to use any other carrier and the goods are lost then no refund or return will be considered. 


Cat Box Pet Hyper will make every effort to package the items safely as well as have them double checked and signed off by Management to ensure that the items are in perfect condition prior to dispatch. If a product is delivered damaged or broken or if the wrong product was delivered, the Customer must inform Cat Box Pet Hyper within one working day of receipt. Necessary arrangements for a replacement product or refund will then be made via email. 


Cat Box Pet Hyper will gladly exchange most items (see exclusions below) provided that the item is:

*Still sealed and in the original packaging

*Clean and not used or damaged in any way (including the packaging)

*Returned to Cat Box Pet Hyper within 7 working days of purchase

*Accompanied by the Proof of Purchase

The Customer must inform Cat Box Pet Hyper of their intention to return the item/s, and provide Cat Box Pet Hyper with the Courier tracking number. 

Cat Box Pet Hyper will under no circumstances exchange the following due to Health & Safety reasons:




*Any Consumable/Perishable items

The courier fee for Change of Mind / Goodwill exchanges will be for the Customer’s account.


Cat Box Pet Hyper will only refund DEFECTIVE goods. 

Non Consumable/Perishable Defective Goods: 

*Non Consumable/Perishable defective goods must be returned no later than 7 days after the expiration date of the warranty or as soon as the defect is noticed within the warranty period.

*The item/s must be accompanied by the proof of purchase.

*The item will be sent to the manufacturer or supplier to undergo the necessary tests to establish the defect.

*Depending on the outcome, Cat Box Pet Hyper will then offer the customer either a refund, repair, or exchange.

*To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences. 

Consumable or Perishable Goods: 

*Cat Box Pet Hyper will only accept the return of defective consumable/perishable goods within 7 days of purchase.

*The goods must still be in, or accompanied by the original packaging, for the supplier to be able to trace the batch number.

*The original bag/packet/container must at least be three-quarters full.

*The customer will have a choice between a refund/exchange once the defect has been established by the manufacturer or supplier.

*To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful, and not caused by the consumer, neglect, natural or weather related occurrences. 

Delayed delivery does not constitute grounds for a refund.

The Courier fee for any and all returns will be for the Customer’s account.

If a product is found to be defective the Courier Fee will be refunded to the Customer.

All Refunds will be done via EFT.  


*Certain products may come with a supplier’s guarantee, which will be clearly stated on the packaging.

*No PET TOY, BED or ACCESSORY sold by Cat Box Pet Hyper is indestructible or carries a guarantee/warranty, unless offered by the manufacturer or supplier and stated on the product packaging.

*No FOOD sold by Cat Box Pet Hyper carries a “Satisfaction Guarantee” or “Money Back Guarantee” or any other guarantee/warranty unless offered by the manufacturer or supplier and stated on the packaging. 


When the Customer makes a purchase with Cat Box Pet Hyper, legal obligations arise and the Customer’s right to refund of monies paid in any other way agreed by Cat Box Pet Hyper, are limited by Cat Box Pet Hyper’ s terms & conditions. The Customer must not make any purchase through this site unless he/she understands and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that the Customer have read and understood the terms and conditions for such purchase. For any queries please contact Cat Box Pet Hyper before making any purchase for any service through this website. 

Online Store prices might differ from in-store prices.

All transactions will be processed in South African Rands (ZAR).

The total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). 

Cat Box Pet Hyper reserves the right to change pricing at any time without prior notice. 

Cat Box Pet Hyper utilizes the IPay function to facilitate all payments made online.

Herewith a link to their Privacy and Security Policy: 


Once all items have been selected and added to the shopping cart, proceed as follows:

Step 1:            Select IPay payment at checkout;

Step 2:            Select your bank from the drop down list;

Step 3:            Login to your secure internet banking page;

Step 4:            Review the pre populated payment details;

Step 5:            Enter your one-time pin sent via sms to your mobile;

Step 6:            Purchase complete. 


Cat Box Pet Hyper has the right, but not the obligation, to monitor any activity and content associated with the Website. Cat Box Pet Hyper may investigate any reported violation of these conditions or complaints and take any action that is deemed appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to the Customer’s access and/or removing any materials from the Website). 


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.  


Cat Box Pet Hyper reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.